Full Job Description
Overview:
Responsible for the review and collection of customer accounts, facilitating the needs of customers and sales dept., and posting of payments to customer accounts.
Responsibilities:
- Encourage and maintain harmonious relationships with customers, coworkers, and others whose working relationships and concerns are essential in achieving EO's company goals
- Verify credit worthiness of customers (trade references and D&B)
- Effectively communicate with sales force and customers concerning customer’s accounts
- Maintain web invoicing via customer portals
- Review and complete all incoming requests for EO W9 and ACH forms
- Handle collection process on aging receivables through phone, email, and written correspondence
- Maintain accurate and visible documentation of customer interaction
- Research and resolve customer billing questions
- Resolve short pays and charge backs in a timely manner
- Assist with assorted clerical duties:
- Accurately post customer payments & respond to customer inquiries on a daily basis.
- Process manual credit card transactions
- Maintain A/R files
- Timeliness and regular attendance are required
- Comply with federal, state, and company policies, procedures, and regulations
- Other functions as needed
- Request, receive, and process tax exemption certificates via CertifyTax/SureTax
Qualifications:
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Skills and Abilities:
- Ability to utilize general office equipment with limited instructions, including photocopier, fax machine, calculator, etc.
- Strong customer service skills
- Excellent communication, verbal and written skills
- Detail oriented
- Strong organizational skills
- Ability to work independently and as an integral part of a team
- Proficiency in accounting related computer programs, SAP ERP systems a plus
- Proficient in Word, Excel and Microsoft Outlook
- Logical, cognitive thinking
- Excellent analytical and problem solving skills
- Accurate
- Accountable
Education/Experience:
Associates degree or comparable work experience; minimum of one (1) year of recent A/R experience.
Physical Requirements:
Ability to lift up to 15 pounds and operate office equipment such as a copier; ability to see details at a close range; ability to sit at desk or PC for long periods of time; work in office setting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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