Collection Analyst

Position: On-Site Collections & Account Specialist
Location: On-site | Hourly Pay: Up to $33.50/hr

We are seeking a skilled and confident professional to join our finance operations team in a role focused on maintaining positive client relationships while handling account collections and reconciliation. This individual will play a key part in managing vendor communication, resolving billing issues, and ensuring consistent payment activity.

Key Responsibilities:

• Proactively initiate and respond to customer outreach via phone, email, and written correspondence, with a focus on follow-up and timely resolution of outstanding balances.

• Conduct reconciliation of aging accounts (up to three years), ensuring service and pricing accuracy across multiple records.

• Build and manage effective relationships with clients, identifying and escalating issues related to billing terms or contract compliance.

• Track and report on outstanding receivables, maintaining detailed notes on customer communications and payment status.

• Collaborate with internal teams to validate invoice accuracy and ensure systems are aligned across departments.

• Monitor contract compliance for invoiced services and notify management of chronic delinquencies or potential credit concerns.

• Recommend collection strategies for overdue accounts and support resolution of client disputes to maintain a positive business relationship.

Skills & Qualifications:

• At least 2 years of experience in business-to-business collections or account relationship management.

• Strong communication skills with the ability to manage sensitive conversations professionally.

• Highly organized and detail-oriented, with proven ability to work independently and manage multiple priorities.

• Comfortable with technology and adaptable to working within complex, integrated systems.

• Proficiency in Microsoft Excel (including pivot tables and lookups); NetSuite experience is a plus.

• Background in accounting or financial services preferred.