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Job Requirements of Customer Service Associate:
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Employment Type:
Contract to Hire
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Location:
Princeton, NJ (Onsite)
Do you meet the requirements for this job?
Customer Service Associate
Accounting Now
Princeton, NJ (Onsite)
Contract to Hire
SNI Companies is looking for Customer Service Representatives. This is a great role for anyone who is looking to get their foot in the door with a great company. THIS ROLE IS ON-SITE ONLY!
If you have the following experience, we want to hear from you:
If you have the following experience, we want to hear from you:
- Answers telephone calls in the scheduling queue in a timely manner.
- Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
- Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
- Verifies all patient demographic information.
- Accurately schedules exams for the proper modality, time, machine, and Radiologist.
- Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
- Verifies patient understands all prep instructions.
- Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
- Interfaces with Lead regarding any and all departmental concerns.
- Attends staff meetings regularly and follows all company policies and procedures.
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