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Customer Service Associate

Accounting Now Princeton, NJ (Onsite) Contract to Hire
SNI Companies is looking for Customer Service Representatives. This is a great role for anyone who is looking to get their foot in the door with a great company.  THIS ROLE IS ON-SITE ONLY!

If you have the following experience, we want to hear from you:
 
  • Answers telephone calls in the scheduling queue in a timely manner.
  • Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate.
  • Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.
  • Verifies all patient demographic information.
  • Accurately schedules exams for the proper modality, time, machine, and Radiologist.
  • Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand.
  • Verifies patient understands all prep instructions.
  • Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed.
  • Interfaces with Lead regarding any and all departmental concerns.
  • Attends staff meetings regularly and follows all company policies and procedures.
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Job Snapshot

Employee Type

Contract to Hire

Location

Princeton, NJ (Onsite)

Job Type

Customer Service

Experience

Not Specified

Date Posted

11/19/2024

Job ID

387342

Remote

No

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