Cancellations Representative

SNI Companies has partnered with one of the Nations largest Automotive Warranty Administrators with headquarters in North Austin! 

Excellent opportunity to join amazing team of professionals 
Hybrid schedule Monday to friday 8am to 5pm (NO WEEKENDS) 
Monday and Friday Remote 

Must Haves:
Excellent communication skills to handle 15-20 inbound calls per day
Some Automotive dealership or Warranty knowledge
Basic to intermediate Excel skills to work in Spreadsheets 
Experience working in Outlook daily and editing PDF files 
Good with numbers and/or basic accounting skills

The Cancellation Specialist is responsible for processing all cancellations and refunds, for warranties and aftermarket policies purchased by our customer’s in an accurate, efficient and timely manner.

Essential Job Functions

• Processing of all cancellations of extended warranty and insurance policies.
• Ensuring that all required documents are collected for the cancellation process.
• Accurate calculation and processing of all refunds.
• Accurate, and timely, posting of all general ledger entries.
• Reconciliation of statements for all cancellations.
• Maintaining clean accounting schedules.
• Answer all customer and vendor inquiries.
• Maintain accurate files for all companies.
• Communicate with managers regarding financial impacts.
• Other duties as needed within the Admin Department

Minimum Qualifications

• Must work well under pressure in a fast-paced environment.
• Knowledge of an automotive dealership accounting workflow.
• Proven ability to calculate, post and manage accounting figures and financial records.
• High degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.       
• Solid computer and data entry skills.
• Intermediate Excel Skills.
• Knowledge of uploading Microsoft Excel spreadsheet templates.
• Ability to maintain good employee relations by acting courteously, respectfully and amicably towards other co-workers.