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Job Requirements of Customer Service Representative:
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Employment Type:
Contract to Hire
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Location:
Doral, FL (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Accounting Now
Doral, FL (Onsite)
Contract to Hire
Seeking out experienced Customer Service Representatives in the Doral/Hialeah/Medley areas.
- Are you a people person?
- Are you an excellent communicator with people from all walks of life?
- Are you exceptionally skilled at handling complaints and difficult situations? Than this job is for you.
- Must be extremely friendly and easy to talk to.
- Some experience working with the general public or call center environment.
- Must have a driving team ambition and be goal oriented.
- Have the ability to make quick and appropriate decisions that will benefit the company and our customers.
- Genuinely likes to learn and values the importance of product knowledge.
- Previous experience in a consumer/e-Commerce environment a plus.
- Proven record of dependability and reliability is essential.
- Proficient in Microsoft Office
- Must be a skilled listener – customers will tell you what they want
- Excellent communication skills a MUST, both verbal and written.
- Works well in fast-paced environment servicing same day business for our distribution channel across the United States.
- Works well as a team player but understands how to prioritize and manage their individual workload too.
- Responsible to work a call center answering phones, placing orders, and providing shipping
- Respond timely to email inquiries and facilitate departmental deadlines and goals.
- Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings.
- Answer all queries in a professional, honest and straightforward manner.
- Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization.
- Must be highly organized with superior follow-up skills.
- Assist in providing initial training to new agents as and when required.
- Explain/demonstrate the benefits of clients’ products.
- Flexibility to work additional hours during peak season.
- Learn new tasks as needed for upward growth (team and individual!)
- Be a dependable and reliable team player.
If you meet the above qualifications and are interested in learning more kindly, email your resume to
fvallejo@accountingnow.com
and I will reach out to you to discuss further.
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