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Job Requirements of Customer Service Representative:
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Employment Type:
Contract to Hire
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Location:
Miami, FL (Onsite)
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Customer Service Representative
Seeking Out Friendly, Service-Oriented Bi-lingual (English/Spanish) Customer Service Professionals for a Remote/Work-from-Home role with a Leading 3rd Party Healthcare Service Provider.
Position Overview:
The Customer Service Representative will be responsible for all aspects of receiving customer inquiries and providing status reports to customers.
Position Duties and Responsibilities:
- Receive customer’s requests by telephone, email or chat
- Receive messages from multiple platforms
- Respond to emails and voice messages in a timely, professional manner
- Analyzes customer requests and provides information requested
- Assist customers with placing orders over the phone
- Respond politely and courteously to customer requests via email or telephone and making sure all problems have been resolved
- Coordinate with supervisor in serious complaints and finding solutions to common complaints
- Track and communicate website bug and user experience issues
- Do whatever it takes to ensure each, and every customer has a memorable customer experience via phone, email and live chat
- Identify problems, concerns, and opportunities for improvement
If you meet the above qualifications and are interested in learning more, kindly email me your resume to