Contact Us 877.823.3669

Assistant Customer Service Assistant in Cranbury Township, NJ at Accounting Now

Date Posted: 10/1/2020

Job Snapshot

Job Description

Assistant Customer Service Manager Account Specialist needed for global distribution client in Cranbury, New Jersey.

You will be responsible to:

  • Manage customer account inquires via email and telephone
  • Respond promptly to customer inquiries and obtain all relevant information with regards to shortages, damages, and returns per our agreed procedures
  • Process orders transmitted via remote desk, fax, EDI and customer portals the same day as received
  • Apply Sales Program policies and deal sheet criteria to orders & resolve discrepancies with sales representative
  • Process additions and cancellations using various customer portals & record details of actions taken.
  • EDI: review raw data, orders and inventory, create export files for Shipping Dept; Maintain excel recaps on incoming dollars, YTD sales and fill rate criteria; Monitor the routing & shipping to ensure orders are meeting ship/cancel windows. Import download, invoice and transmit ASN's
  • Create "ship to's" in SAP and maintain EDI tables on key accounts
  • Review vendor guidelines on yearly basis and keep all departments informed of updates. All information and guidelines to be saved and maintained in "vendor documentation" file
  • Maintain account profiles
  • Investigate all deductions/chargebacks and take appropriate action within 30 days
  • Process returns and credits accordingly and in a timely manner.
  • Provide proof of delivery for claims to A/R Department for unpaid invoices
  • Take ownership of customer issues and follow problems through to resolution
  • Keep CS Manager informed of all issues that arise
  • Foster positive working relationships with Sales, Credit, Supply Chain and Warehouses.
  • Ensure service quality standards and customer expectations are consistently being met.
  • Special projects and duties as assigned
  • Daily filing as needed.

  • Bachelors degree preferred but not required
  • Strong Customer Service mindset with a passion for delighting both internal and external customers
  • Excellent working knowledge of SAP with a solid foundation in EDI transactions
  • Proficiency in Microsoft office applications including Excel & Word. MUST be able to use VLOOKUP function in Excel.
  • Excellent analytical aptitude with a proven ability to analyze/interpret data
  • Well organized, methodical thinker with creative problem solving skills
  • Ability to work in a fast paced changing environment and handle multiple priorities simultaneously
  • Exceptional written and verbal communication skills
  • Strong attention to detail and accuracy

Desired Competencies:
  • Proactively seeks continuous process and service improvements
  • Possess a genuine interest in working and helping customers
  • Excels under pressure while maintaining professional demeanor

  • Minimum of 5 Years of relevant experience in a professional customer service environment