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Call Center Representative in Franklin, MA at Accounting Now

Date Posted: 11/20/2018

Job Snapshot

Job Description

Customer Service Representative in a Call Center

Full Time_Temporary to Permanent Role- Immediate Start!!

Monday - Friday from 11am - 8pm and every other Saturday from 8am - 5pm.

Candidates who are scheduled to work on Saturdays will have a consistent day off during the week for planning purposes.

Must pass credit check and must be in office M-F

If the teams decide to extend offers, candidates will also be required to pass our background check & drug screen.

Up to $18/hour

Great Company with an Outstanding Culture and Amazing Benefits!!!

This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.

Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank
  • Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications
  • Actively participate in sales and service meetings. Demonstrate a willingness to change by applying suggested improvement methods to daily interactions with customers
  • Successfully complete additional training modules and apply this knowledge during daily interactions with customers.

Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of bank products, operations and services
  • Computer experience
  • Basic computer knowledge
  • The ability to work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships

Further on-the-job training will be provided.