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Collections Representative in New Hope, MN at Accounting Now

Date Posted: 7/27/2020

Job Snapshot

  • Employee Type:
  • Location:
    New Hope, MN
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
  • Job ID:

Job Description

Our company in the west metro has a 2 month contract need to assist in their Collections Department.
PRIMARY PURPOSE: Maintain days sales outstanding (DSO) and delinquency in accordance with company, department, and individual objectives through the application of credit investigation, collection techniques, and the setting and management of appropriate credit limits.


  • Reduce and maintain DSO and delinquency on assigned accounts at an acceptable level, consistent with company, department, and individual objectives through consistent and effective collection contact. This must be accomplished in a manner that maximizes revenue and minimizes bad debt expense/exposure, while maintaining excellent customer and sales force rapport through effective communication and follow up.
  • Investigate and resolve customer holdbacks and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the customer.
  • Communicate effectively with representatives from our customer accounts.
  • Conduct credit investigation on new and existing accounts. Make recommendation to Credit Manager for credit limits, which are consistent with the customer's financial position that balances the need to maintain control with the need to prevent unnecessary credit hold flags on orders.
  • Review, discuss options, and coordinate collection issues with sales management and sales representatives in an effort to maintain an open account basis with customers. Coordinate the resolution of invalid purchase orders and other discrepancies with customers, the sales force, and customer service.
  • Review and manage orders on hold to determine disposition, with a particular eye towards production and shipping deadlines and customer expectations.
  • Other duties as assigned.


  • Demonstrated ability working with minimal supervision and exercising judgment in developing and implementing strategies for results
  • Basic understanding of credit & collections policies, procedures & strategies related to business customers
  • Ability to read, interpret and understand credit reports
  • Demonstrated strong analytical and reconciliation skills
  • Excellent negotiation and customer service skills
  • Excellent oral and written communication skills
  • Knowledge of accounting practices and good math skills