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Collections Representative in Coppell, TX at Accounting Now

Date Posted: 7/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Coppell, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Worldwide leader in the automotive industry is seeking a contract Customer Service Collections Representative to join their team! This is a high volume position in a fast pace environment.

Major Duties and Responsibilities

  • Achieve Annual Scorecard objective for delinquency
  • Accurate and timely handling of all inbound & outbound delinquent phone calls
  • Analyze payment history and notes from the system and clearly communicates status to the customer
  • Document all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms
  • Analyze account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommend appropriate solutions
  • Use appropriate collection and skip tracing tools (Nexis Lexis, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives
  • Promptly reports/refers sensitive and complex issues to the Collection Supervisor
  • Initiate repossession procedures after other methods to bring account current are unsuccessful
  • Fulfills commitments made to customers and holds customer accountable to ensure they honor their commitments
  • Interfaces with other departments to resolve customer issues
  • Prepare miscellaneous reports, presentations and correspondence, as directed
  • Assist other Commercial Finance Group associates in the achievement of Group goals and objectives

  • Intermediate to advanced proficiency with Microsoft Excel preferred
  • Strong knowledge of Microsoft Office
  • SAP knowledge is preferred

Experience/ Educational Requirements/ Licenses or Certifications

  • B.A./B.S. degree or related work experience preferred
  • Minimum 2 years of collections experience, Commercial accounts highly preferred
  • Minimum of 3 years customer interaction experience required
  • Previous experience in a customer service/call center/collections environment helpful
  • PC keyboarding and navigation skills between various programs and systems are required