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Collections Specialist in Andover, MA at Accounting Now

Date Posted: 8/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Andover, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/23/2018
  • Job ID:
    346553

Job Description


Collections Specialist Job Description:

  • Establish contact with borrowers to discuss delinquencies and offer available solutions
  • Locate/skip-trace borrowers using state of the art skip-tracing tools combined with internet access
  • Record accurate and detailed notes; update account status and borrowers information
  • Meet or exceed daily, weekly, and monthly performance goals, deadlines and objectives.
  • Adhere to consumer protection laws and FHC's standard practices and policies.


Collections Specialist Job Requirements:

  • Must possess excellent verbal negotiation, customer service and communication skills
  • Well organized, results driven, and able to work in a high volume and fast-paced office environment
  • Ability to resolve challenging situations calmly and professionally
  • Excellent time management
  • Applicants may be required to pass a background check, be in good standing with federal student loans and obtain a federal background clearance.
  • Ability to work required full time schedule; 3 weekdays (8am-4:30pm) and 2 evening shifts per week (up to 8pm)
  • Attendance and punctuality are a must. Reliable transportation is required.


Collections Specialist Qualifications:

  • Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
  • High school diploma or equivalent
  • Experience in Debt Collection , Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required


Job Type: Full-time