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Collections Specialist in Boston, MA at Accounting Now

Date Posted: 3/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Boston, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Collections Specialist

In this role you will:

  • Make regular, consistent collection calls and issue correspondence to past due customers to obtain payment commitment
  • Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
  • Maintain neat, orderly documentation and collection contact files
  • Manage a personal file of accounts focusing on overall delinquency recovery and maximizing efficiency
  • Resolve client-billing problems and rescues accounts receivable delinquency, applying exemplary customer service in a timely manner
  • Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
  • Identify issues attributing to account delinquency and discuss them with management
  • Communicate with Fraud/litigation manager to recommend accounts ready for legal review
  • Flag Forward Financing leadership about potential problems that could affect collections

About You:

  • Passionate: High energy. "Can-do-attitude". Enthusiastic. Optimistic, open, and objective toward others.
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable.
  • High Standards: Quality orientation. Follow through on commitments. A Doer who gets things done.
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization.
  • Proactive: Self-starter, continually seeks additional responsibilities. willingness to go the distance to get something done, including working long hours at times if needed.
  • Collaborative: Strong "people orientation". Can disagree without being abrasive or intimidating. Team player.
  • Emotional Intelligence: high degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgement while under pressure.
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
  • Resourceful: Ability to think creatively to source information and get things done
  • Quick Study: Ability to quickly learn and absorb new information


  • 2+ years of collections experience
  • Top-notch customer service skills a must
  • Attention to detail is a must
  • Be self-motivated and able to work independently
  • Ability to think out of the box and on your feet
  • Strong interpersonal (verbal and written) communication skills
  • Persistent, aggressive, confident
  • Ability to problem solve
  • Experience with consumer debt collection
  • Third party collections experience
  • Ability to use critical thinking and persuasion to achieve as much of the expected daily payment as possible from the merchant