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Collections Specialist in Pinellas Park, FL at Accounting Now

Date Posted: 11/16/2018

Job Snapshot

Job Description

SNI is recruiting for the world's leading assistive technology provider for the visually impaired and have a long history of developing and providing innovative solutions helping individuals reach their full potential.
The Accounts Receivable Specialist will report directly to the Credit and Collections Manager. This position is responsible for collection calls, reducing past due AR balances, processing payments, reconciling accounts and adjusting credit and rebill discrepancies. This position will provide excellent customer service to clients regarding collection issues and discrepancies and must work well with the billing, operations and sales team to resolve disputes.


To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions shown below.
  • Responsible for monitoring and maintaining assigned accounts, as it relates to customer calls, account adjustments and customer reconciliations.

  • Reduce delinquent account balances by communicating directly with clients to request payment on outstanding invoices on a regular basis
  • Reconcile customer disputes by working with operations, sales and billing teams to resolve issues timely and efficiently
  • Maintain daily, weekly and monthly tracking sheets and provide updates to management/accounting regularly and as requested
  • Escalate issues to management and sales when needed
  • Establishes and maintains effective and cooperative working relationships with dealers and Sales Operations (Customer Service)
  • Reconciles customer disputes as they pertain to payment of outstanding balances.
  • Offset credits that print overnight and apply to statements
  • Post ACH and Wire payments daily.
  • Ability to enter and update data in accounting records accurately
  • Supports Credit and Collections Manager with other assigned tasks and ad hoc analysis or special projects as required


Competency Statement(s)
  • Excellent communication, both verbal and written
  • Understanding of Accounts Receivable and Collections, in a business to business environment.
  • Strong IT skills and exposure to ERP systems, preferably Microsoft Dynamics GP.
  • Ability to prioritize and manage multiple tasks; ability to perform well under pressure and meet time-sensitive deadlines.
  • Strong customer service mindset with the ability to communicate effectively and balance different stakeholder needs.
  • Excellent organizational ability and keen attention to detail.
  • Analytical/Problem Solving Skills
  • Ability to adapt to changes in the workplace.
  • Ability to work independently and within a team to solve a problem or reach a goal.



High School Diploma or GED, required


Must have experience in Accounts Receivable-credit and collections. 2+ years in a fast-paced environment handling 300+ accounts.

Computer Skills:
Proficient in Microsoft Office (Word, Power Point, especially Excel). Great Plains experience a plus