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Collections Specialist in Jacksonville, FL at Accounting Now

Date Posted: 3/1/2019

Job Snapshot

Job Description

Job Description:

  • Provides customer service regarding collection issues, questions and processing payments and/or refunds.
  • Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
  • Responsible for reducing delinquency for assigned accounts.
  • Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
  • Reviews open accounts for collection efforts.
  • Makes outbound calls, maintaining professional communication at all times via phone and in person.
  • Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
  • Reviews terms of sales and/or loan documents and attempts to collect customer payments.
  • Provides timely follow-up on payment arrangements and documentation required per account.
  • Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
  • Ensures customer information is correct and updates information as necessary.


  • High School Diploma or equivalent.
  • 1-2 years Collections experience
  • Computer proficiency in Microsoft Word, Excel and Outlook
  • Excellent customer service skills.