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Collections Specialist in Dallas at Accounting Now

Date Posted: 4/11/2018

Job Snapshot

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Job Description

Job description:

We are looking for Collections Specialists who really enjoy engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service.

Job Duties:

  • Actively collect payments from customers with unpaid invoices
  • Answer account queries
  • Help customers to pay outstanding invoices so they can continue their service
  • Decide on the correct action when negotiating payments and settlement offers
  • Clarify potential consequences of not paying (i.e. handover to debt collection agencies, etc.)
  • Manage customers who are resistant by remaining polite, tactful, and honest and firm.


  • Upbeat, positive, sociable.
  • Excellent phone skills.
  • Ability to persuade and handle objections.
  • Persistent and goal oriented.
  • Showing empathy, assertiveness, tact and resilience.
  • Self-motivated and taking ownership.
  • Commercial awareness.
  • Strong attention to detail.


Proven experience in a service or sales phone based role

Previous experience in collecting payments is a plus

If possible, previous experience in dealing with customers in a B2B environment


We currently have opportunities for someone who is proficient in English and Latin American Spanish OR French. Knowledge of Brazilian Portuguese is a plus.