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Collections in West Miami, FL at Accounting Now

Date Posted: 4/16/2018

Job Snapshot

Job Description


Our client located in Miami is looking for a Collections Specialist to be part of a fast paced goal-oriented collections department. This Collections Specialist will follow up with past due and/or delinquent club members and personal trainer members.


DUTIES AND RESPONSIBILITIES

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the contract or agreement.
  • Locate and monitor overdue accounts, using the ABC Financial system.
  • Record information about financial status of customers and status of collection efforts.
  • Perform miscellaneous clerical and administrative duties such as answering correspondence, writing reports, recording address changes and payment information changes.
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Must communicate & follow up effectively with direct supervisor regarding customer accounts on a timely basis.


EDUCATION/EXPERIENCE

  • Bilingual English/Spanish is a must
  • 1-3 years high volume corporate collections experience
  • Knowledge of billing and collections procedures
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Deadline oriented and able to work under pressure.