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Credit and Collections Representative in Shoreview, MN at Accounting Now

Date Posted: 10/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Shoreview, MN
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
  • Job ID:

Job Description

Credit and Collections Representative:

Position is responsible for collection activities related to major & complex accounts. Employee will also perform analysis related to collection activities at directions of supervisor. Position will also review credit held orders and provide credit extension recommendations.


- Perform collection efforts on major and complex accounts, working with internal teams as well as customers to resolve short payments, disputes, billing issues, etc., escalating to supervisor any issues contributing to collection delays.
- Follow the credit process and procedures to make appropriate credit decisions to release orders on hold.
- Conduct customer review of new and existing customers to recommend credit lines. Keep supervisor informed of deteriorating credit.
- Perform aging analyses & work with supervisor on establishing monthly/quarterly goals pertaining to DSO, Cash Collections & Account Reviews.
- Review bankruptcy notifications & file proof of claims as appropriate.
- Partner with supervisor to provide feedback on performance related to offshore team.
- Assist with projects as assigned. This includes gathering data/information, data analysis, and interaction/working with people at all levels in the organization.
- Partner with supervisor to identify possible process improvement opportunities.
- Respond to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner.
- Position may include other duties as determined by the company.

Critical Knowledge/Skills/Abilities:

Understanding business process and impacts
- Knowledge of ERP system
- Ability to learn multiple systems and business process variations
- Strong oral and written communication
- Ability to interact with various levels of management
- Proficient with Microsoft tools (Excel, Word and Outlook); moderate to advanced Excel skills preferred
- Ability to prioritize workload and escalate issues to supervisor as needed
- Ability to understand time sensitive data
- Ability to learn and manage multiple phone lines

- 3 Account resolution & credit extension experience.
- Knowledge of SAP & Microsoft office useful
- High School Diploma at minimum