Contact Us 877.823.3669

Customer Care Associate in Plymouth Meeting, PA at Accounting Now

Date Posted: 8/2/2019

Job Snapshot

Job Description


Customer Care Associate - Full Time - Plymouth Meeting

If you're seeking a job where you can empower people to take better control of their health, you've come to the right place. A Health Care Organization is looking for full-time Customer Care Associates to join our Plymouth Meeting team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.
This organization offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.

Job Summary:

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management



Qualifications:

  • High School Degree or GED required/ Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Services in a telephone environment preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to members or callers
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Excellent customer service and customer resolution skills
  • Organizational and administrative skills
  • Experience with Microsoft Word and Excel
  • Background and Drug Screening Required