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Customer Service Representative in Boston, MA at Accounting Now

Date Posted: 11/20/2018

Job Snapshot

Job Description

Customer Service Representative

This is a challenging position that involves managing the details of our customers' projects, working with the customer to help them understand the transportation process, and working with our team at Premier to make sure we deliver on all of our commitments to the customer.

Occasionally, this position requires dealing with difficult or upset customers.

Industry experience is not a requirement as we will teach you everything you need to know during a 2 to 3 month training period.

Our company was founded in 1929 and is one of the largest moving companies in the Midwest with over 500 employees based out of 12 locations. We have built our company on the foundation of setting the standard for quality service in the moving industry. We are proud to have some of the very best people in the country working with us to achieve this goal, and because of our great team, Premier Relocations has been recognized with the Customer Choice Award for the highest customer satisfaction in the nation.

We are looking for an individual who will help us build on this tradition of excellence and help us continue to grow our company into a truly world-class organization.

Customer Service Job Responsibilities

A Customer Service Representative is primarily responsible for delivering an excellent customer service experience to our customers.

Daily responsibilities in pursuit of this goal include:

  • Customer Service Compensation
  • FreightManagement - Organize all aspects of the customers project, including inventory control, receiving paperwork, and delivery schedules.
  • Registering Orders - Set up all details of customer's project in our computer systems.
  • Scheduling Transportation - Work with our clients to schedule the appropriate form of transportation based on their need.
  • Base salary - $37,000 - $42,000
  • Generous Benefit Package - Medical, Dental, Life, 401(k), Paid Time Off

Job Requirements

Customer Service Qualifications

  • Solid intelligence with superior problem solving ability
  • Ability to be a compassionate counselor for our customers, including times when they are difficult to deal with or upset
  • Work hours are generally 8 - 5, with one hour lunch. Longer hours may occasionally be required if they are necessary to get the job done
  • This position is located at our Tewksbury, MA office
  • Bachelor's Degree is a plus

Job Type: Full-time