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Customer Service Representative in Miami Springs, FL at Accounting Now

Date Posted: 1/11/2019

Job Snapshot

Job Description


Our client located in Hialeah is looking for a well-organized Customer Service Representative. This candidate should come with the ability to multi-task in a fast pace environment, strong attention to detail, and able to work part of a team.
Job Description:

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed


Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers