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Customer Service in West Metro Area at Accounting Now

Date Posted: 7/25/2018

Job Snapshot

Job Description

Call Center Customer Service Opening in the West Metro Starting pay $15 an Hour Contract to Hire!

ESSENTIAL DUTIES & RESPONSIBILITIES :


  • Empowered to deliver solutions that provide a positive consumer experience while identifying opportunities to educate consumers on proper use or maintenance of our products that ensure future satisfaction.
  • Tactical problem solver that provides research and assistance to solve issues between Dealers, Technical Service Representatives and Consumers.
  • See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
  • Accountable for follow-up with consumers to assure problems/issues receive a timely response or resolution.
  • Establish and maintain positive consumer relationships, internally and externally.
  • Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
  • Supports outsource contact center personnel with tools, process and information to drive consumer satisfaction.

SKILLS & KNOWLEDGE


Required

  • Associates Degree
  • Minimum of two years direct or phone interactions with consumer. Powersports or motorcycle dealership experience preferred
  • Strong desire to deliver industry-leading consumer service and build strong consumer relationships
  • Ability to maintain a positive attitude and treat each contact with professionalism and respect
  • High level of curiosity and soft skills
  • Strong prioritization skills and attention to detail
  • Excellent problem solving and conflict resolution skills
  • Ability to work well under pressure and manage stressful interactions
  • Ability to ask questions, easily process information and translate that to action
  • Exceptional verbal and written skills, ability to connect with audience and articulate thoughts, while building swift trust with consumers
  • Current knowledge of computer software and applications preferred - Microsoft Outlook, Microsoft Office Suite of products, and SharePoint
  • Ability learn quickly and have basic technical aptitude
  • Ability to execute in cross functional role and interact with multiple business units to provide world class consumer service

Preferred

  • Experience with CRM
  • A Powersports enthusiast
  • Bachelor's degree