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Fleet Collector in Irving, TX at Accounting Now

Date Posted: 11/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/1/2018
  • Job ID:
    348188

Job Description

Business Title: Collector I - Fleet
Division/Business Unit: Shared Services Center
Reports To: AR Supervisor
Work Location: Irving, TX

Position Summary:
The Collector I is responsible for the management and collections of a business to business accounts receivable portfolio.
Organizational Relationships:
Interacts with internal and external customers at various levels, cash application team, credit team, supervisor and management.

Job Responsibilities:
1) Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits.
2) Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted.
3) Work closely with internal stores to keep accounts current and maintain open lines of communication.
4) Following-up on customer promises to bring accounts current.
5) Maintaining systematic notes of all collection activity
6) Initiating a problem resolution process on customer disputes.
7) Initiating credit holds within allowed guidelines.
8) Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements.
9) Minimize the 120+ collections category for reserve dollars.

Qualifications:
1. Basic knowledge of Microsoft Office / basic computer skills
2. Basic accounting knowledge, able to tell difference between debit and credit
3. Customer service skills and experience
4. Minimum 8,000 keystrokes per min; 40 WPM
5. Professional phone and email etiquette
6. Manage a fleet portfolio of > 4,500 invoices with a portfolio score of > 3M
7. Ability to build a strong relationship with customer contacts
Next Possible Position:
Collector II - Major Accounts, Fleet Accounts, or Wholesale Accounts

Physical Requirements:
This is a largely sedentary role with extended period looking at computer monitors and being on the
telephone.