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Help Desk Associaet in Princeton, NJ at Accounting Now

Date Posted: 6/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Princeton, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/15/2020
  • Job ID:
    363540

Job Description



Remote Help Desk Specialist job profile


Help Desk Specialist is responsible for maintaining customers' relationships for our client. Providing answers and support to customers' questions and other needs related to technical support.
We are looking for a Remote Help Desk Specialist with exceptional customer service skills to provide technical support to our clients & members. If you are a person with ability to absorb and retain information quickly. and to present ideas in user-friendly language, then your are the one we are looking for! We would also like your expertise to improve process and enable the clients/members to have a better experience!



Help Desk Specialist duties and responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Walk customer through problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Supports operation of help desk and serves as focal point for customer concerns
  • Identifies, researches, and resolves technical problems for end users on a variety of issues
  • Responds to telephone calls, email and personnel requests for technical support from local and remote customers
  • Run reports to determine malfunctions that continue to occur


Help Desk Specialist requirements

  • 1-3 years of experience providing level 1 desk support in IT operations
  • Excellent communication skills
  • Experience assisting customers on phone and live chat, email, social media and web form submissions
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure
  • environment
  • Exceptional customer service orientation
  • Patience for dealing with difficult customer-service situations


If you have recently completed a Computer Science or Information Technology Degree; and looking for an excellent opportunity to utilize your education; this may also be organization to consider. Helpdesk, Desk Analyst, IT, Helpdesk Technician. All backgrounds that would apply. Must have have warm and enthusiastic personality.
Email your resume to jtobin@snicompanies.com. I look forward to speaking with you.