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Member Services Representative in Lawrence Township, NJ at Accounting Now

Date Posted: 4/11/2019

Job Snapshot

Job Description

Member Service Representative needed for financial institution in Mercer County, New Jersey area

  • Responds to members with regard to loan inquiries, withdrawals, account information, problem resolution, and provides exceptional member service.
  • High school graduate, typing and office skills. Individual should not pose a threat to the health or safety of self or others

Essential Job Functions:


  • Acts as a teller for member inquiries/withdrawal processing.
  • Responsible for disbursing cash, checks and deposits.
  • Accepts cash and check deposits and secures those funds while at the Credit Union.
  • Provides clerical support in processing account information for customers.
  • Actively cross-sells credit union's product lines.
  • Assist members with On-line Banking and Estatement needs
  • Input daily checks remotely into Remote Deposit System.
  • Develops a working knowledge of the credit union's electronic data processing system.
  • Develops an understanding of credit union history, philosophy, organization, bylaws, and operational procedures.
  • Responsible for daily balancing of cash drawer (including securing teller cash drawer until daily deposit is made.
  • Processes member's Checking Account check orders.
  • Processes loan payoffs.
  • Send letters to Human Resources regarding membership reports.
  • Process and verify account numbers if open insurance accounts. Send report to appropriate parties.
  • Abides by the terms and conditions of the Confidentiality and Non-Disclosure Agreement.

  • Non-Essential Job Functions:

    • Assists in any area as directed by the president/manager, his/her assistant, or department supervisor in a relief capacity.
    • Takes fees for returned statements.
    • Other duties as assigned or requested.