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Order Fulfillment Specialist in Greenfield, MA at Accounting Now

Date Posted: 7/13/2018

Job Snapshot

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Job Description


The person in this position must be able to perform various duties in the Order Processing Department. The person must be able to follow instructions from established business practices, company policies and procedures while offering extraordinary customer service.


Responsibilities are as follows but are not limited to;

  • Develop collaborative business relationships with all internal and external customers while exhibiting above average customer service skills.
  • Ability to make decisions in order to provide the best customer experience each and every time. Understand and apply business rules to varying fact situations to make appropriate decisions.
  • Demonstrate a solid understanding of all our products, policies and processes as well as workflow to provide solutions to our customer requests.
  • Ability to handle high volume of inbound orders following standards determined by Clean Order Process.
  • Review and process all incoming orders accurately, correct as necessary and communicate changes and submit approved customer orders.
  • Responsible for sales and service order support, customer contact with order confirmation for delivery through to the order being invoiced correctly.
  • Ensuring data integrity during processing by maintaining and not limited to confirming contact and billing information.
  • Ensure all associated supporting documentation is obtained from or provided to Sales, Service, Accounting, Operations and Logistics to assure customer satisfaction.
  • Monitor and verify daily processing of work including delegation of work and/or redistribution of workload as needed.
  • Backup for tasks as required; Prepare business transactions and submit reports. Provide as needed reports such as daily, weekly or monthly.


  • Ability to work independently as well as a team member in a very busy office setting.
  • Learn to problem-solve and manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills. Ability to effectively communicate with various levels of management in a professional manner.
  • Must have the ability to apply common sense understanding to carry out instructions.
  • Strong phone, customer handling skills as well as follow-up skills.
  • Detailed oriented.
  • Knowledge in all business systems applications; PQM, POMS, Customer Service in order to perform all tasks associated with job.
  • Requires knowledge of customer invoicing and some accounting skills.
  • Cross training in all processes of the Order Processing Department is required. Assist with training as required.
  • Skills with Microsoft Word and Excel is required in order to provide management reports.
  • Must have skills using office equipment such as fax machine, calculator, copier, postage machine and network printer.
  • Ability to read and interpret documents.
  • Above average math skills to include the ability to accurately calculate figures and totals.
  • Ability to handle conflict, then resolve it professionally.
  • Honesty, integrity and ethical performance.
  • Must have a positive attitude and be motivated.


Order Processing Department is a very structured and fast paced environment requiring punctuality. The workload requires a commitment to be at work all day on a regular basis. Although busy it maintains a quiet environment.


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