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Outbound Call Center Representative in Westborough, MA at Accounting Now

Date Posted: 10/1/2019

Job Snapshot

Job Description


Duties and Responsibilities:

  • Support customers in a positive manner aligned with our company mission.
  • Manage incoming requests via phone or email in a timely manner.
  • Facilitate referrals to available resources in an appropriate time frame through a series of outbound calls or emails.
  • Supports, promotes, and cross-sells credit union products and services.
  • May assists in the handling of repossessions as needed.
  • resolve customer disputes, discount past due bills, and more in a fast paced up beat work environment


Qualifications:

  • High School Diploma or GED equivalent required basic computer skills
  • Some experience Microsoft Word, Excel and Outlook
  • Ability to listen, communicate (written and verbal), excellent grammar, spelling and proof-reading skills and follow-up effectively with all staffing levels and clients/customers
  • Ability to work independently, self-starter, energetic
  • Display good judgement