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Scheduler in Stuart, FL at Accounting Now

Date Posted: 3/12/2019

Job Snapshot

Job Description



ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work with Field Operations and Sales to meet deadlines
  • Independently prioritize the need to match supply with demand and pending installations in addition to making scheduled readiness calls to customers.
  • Handle multiple phone calls at one time while operating in the call center.
  • Produce weekly schedule of installations that also efficiently incorporates additional pending service activities
  • Accept a minimum of 75-100 phone inbound or outbound calls a day.
  • Expected to attend weekly sales conference calls to discuss installations and other requests.
  • Expected to communicate estimated time of arrival to customers on a daily basis.
  • Ability to troubleshoot systems over the phone to prevent wasted travel time for drivers.
  • Expected to assist customer service personnel with technical knowledge regarding systems.
  • Responsible for getting the work out to the depots each morning to ensure scheduled work is completed on a daily basis.


QUALIFICATIONS:

  • Must be able to give clear instruction/direction to Installation Technicians

• Ability to multi-task in a call center environment.
• Ability to work independently with minimal supervision.

  • Must be very organized, able to prioritize tasks, and be detail-oriented.

• Must be effective team player with excellent interpersonal skills.
• Effective problem solving skills with an attention to detail.
• Effective oral communication and listening skills.

  • Must have pleasant telephone voice/manner/etiquette skills.
  • Need to know and understand the safety guidelines.

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