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Collections Specialist in Sarasota, FL at Accounting Now

Date Posted: 3/19/2024

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Sarasota, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:
  • Remote

Job Description

Job Brief
We are looking for a reliable business to business collections specialist to contact customers and collect on outstanding account balances. You will be responsible for reducing accounts receivable in as little time as possible.

This position requires patience and diligence as collectors must be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are vital to succeed in this role.

Essential Duties and Responsibilities
  • Comprehensive review of outstanding receivables assigned
  • Fully notate accounts with updates on status of collections
  • Respond to customer inquiries
  • Respond to internal requests for account status and information
  • Customer account reconciliation and maintenance
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact past due accounts to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Coordinate problem resolution with appropriate branches/departments
  • Alert superiors of customers unwilling or unable to pay when necessary
  • Create trusting relationships with customers when possible to avoid future issues
  • Comply with requirements when legal action is unavoidable
  • Other duties and projects as assigned
  • Proven experience as collection professional
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Apt in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence


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