SNI Companies is partnering with a Data Analytics company in Jersey City, NJ who is seeking a 100% Remote Collection Specialist.
Pay: $20-$24 an hour depending on experience
3-month Temporary Assignment
Responsibilities: - Monitor and manage assigned accounts receivable portfolio, ensuring timely and accurate collection of outstanding debts.
- Contact customers via phone, email, or mail to follow up on overdue payments and negotiate suitable payment arrangements.
- Create and maintain vendor relations.
- Post customer payments by recording cash, checks, and credit card transactions
- Investigate and resolve any discrepancies or disputes related to invoicing or payment issues.
- Maintain accurate and up-to-date records of all collection’s activities, payment arrangements, and customer communications.
- Provide outstanding customer service by responding to customer inquiries, addressing concerns, and providing payment-related information in a professional and timely manner.
- Collaborate with internal teams, including sales, customer service, and finance, to resolve customer issues and improve collection processes.
- Identify and escalate high-risk accounts or complex collection issues to management for further action.
- Stay up to date with industry trends, regulations, and best practices related to collections and implement them into the collection process as appropriate.
- Generate regular reports on collections activities, aging accounts, and other relevant metrics to evaluate performance and identify areas for improvement.
- Assist in the development and implementation of strategies and initiatives to optimize collections, reduce delinquency rates, and improve cash flow.
Qualifications: - Bachelor's degree in finance, accounting, business administration, or a related field (preferred).
- 3 plus years as a Collections Specialist or in a similar role, with a track record of successfully managing accounts receivable and reducing outstanding debts.
- Knowledge of collection laws, regulations, and best practices.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to handle difficult conversations and maintain professionalism while working with customers experiencing financial difficulties.
- Detail-oriented with strong organizational and time management skills.
- Proficient in using collections management software, accounting systems, and Microsoft Office Suite.
SNI Companies provides temporary employees with Medical Benefit after 30 days of employment and at the first of the month. We encourage you to apply and one of our recruiters will be in touch with you.
